CrankPages, the public directory

CrankPages is the free public directory of the world's bike workshops, at crankpages.crankpal.com. CrankPal makes it, but it is a different thing from the management system: it is where cyclists look for a workshop near them, including workshops that don't use CrankPal.

We list the workshops from publicly available sources, and a reviewer checks each listing before it goes out. Appearing is free, claiming your listing is free, correcting a detail is free: there is no paid version of the directory.

CrankPals: the badge of workshops on CrankPal#

Workshops that use CrankPal and have claimed their listing get the CrankPal badge. For a cyclist this means something concrete: from the app they can write to you the way they'd write to a friend who knows bikes, and the message lands in your inbox, not in a mailbox.

The other listings are still real workshops, just without the badge. There is no negative label for workshops that aren't on CrankPal.

Claiming your listing#

Claiming does two things: it stops anyone else from taking your listing, and from then on it keeps the listing up to date with your management system's data.

1. Find your workshop on CrankPages

   Search by name or town. If it isn't there yet, you can add it from the directory: both roads lead to the same place.

2. Press “This is my workshop”

   The button is on the listing itself.

3. Prove the workshop is yours

   Type the workshop's email or phone number. If it matches the contact we have on file, we send you a 6-digit code: by email, or to the phone by SMS or phone call. The code expires after 10 minutes.

4. Connect the listing to your account

   Once verified, choose where to connect it: to a workshop you already have on CrankPal, or to a new free account. The verification lasts 30 minutes; if it expires, ask for a new code.

If you can't receive the code (the email or number on file is no longer yours, or there isn't one), you can send us a business document: a company registry extract, a licence or the owner's ID, up to 3 files of 5 MB each. Someone on our team checks it and writes to you with the outcome at the address you gave, usually within a few working days. Only our staff sees the document, and we delete it within 30 days of the check.

If the listing is already connected to another workshop, we don't remove it automatically: the decision goes through us and we'll let you know.

After connecting#

As soon as you connect the listing, the management system shows you how you appear in the public directory. Only at this first connection can you also go the other way: bring into the management system the details the listing already had, such as address, phone, website or map position. You choose which fields to import.

From then on the public page no longer shows the original listing data: it follows your workshop's data. What you save in the workshop profile is what shows on CrankPages, without updating it by hand.

What is shown and what isn't#

Everything is in Settings›Workshop, in the Visibility on CrankPages card. You need the manage_workshop permission.

With the listing connected, under Public contacts on your listing you choose what to show: phone, website, email, opening hours, logo, customer-area link and booking widget. They are all hidden by default: a contact appears only if you tick it.

Here you also find See your CrankPages page, to check the result, and Cancel claim, which unlinks the listing from your workshop. You can claim it again, or claim the right one, at any time.

Staying off CrankPages#

If you'd rather your workshop wasn't in the public directory, tick Don't show my workshop on CrankPages in the same card. The listing disappears from the results, and people searching for you by name won't find you on CrankPages. The management system keeps working as before.

The choice isn't final: untick it and your workshop can appear again.

Common problems#